This morning and for the second time this month I was a bit surprised when seeing a movement that I couldn’t recognize what it was related to. The one from today, was related to OngaPay. I was actually surprised because I couldn’t recall any subscription I’ve made with them. After researching a bit more, I then understood that it wasn’t directly related to them as they serve only as a payment management platform for a variety of services that they have as clients. It was indeed what caused such a bank movement, originated in a gaming membership that I’ve registered for in order to take advantage of their trial period. What happened is that the trial period was automatically renewed after a month, something I forgot to cancel.
After checking how easy it was if I wanted to cancel such service right away, I was in fact a bit angry with myself. Let me guide you through, how it could be to unregister from such subscription:
First: to login to your account, go to OngaPay.com and simply utilize the same email that you enter for registering in the service as well as the password you got in your inbox when doing subscription. If you didn’t receive the password, make sure to inspect your “spam” folder. Once you find it, insert such data and click to unsubscribe from their service. Now all you need to do is wait for their verification email, which should arrive right away into your inbox.
Second: in the case that you forgot which email and password if you used when subscribing, don’t worry. On OngaPay’s home page you can also login through another way. For that alternative, all you need to do is enter the initial 6 as well as the last 4 figures of the credit card you utilized to register to their membership. After that, the process is similar to the first one I’ve mentioned. Just access to your profile account and look at the cancelation button respecting each service you’ve subscribed before. Really easy, no?!
There is still another way if you really can’t do it with the first 2 ways I showed. They have a client support team which is respectable and most notably, quick. You can contact their customer support by phone, email or even messaging them, but please avoid to do so as normally such kinds of teams are quite occupied treating other complicated processes. Simply follow the first two alternatives I’ve mentioned as they are easier and faster and don’t take the precious time of contact center teams from solving other clients’ issues.